If it is due to a fault with the board, the please email us ASAP at firstname.lastname@example.org and we will try to get you out ISUPing as soon as possible!
If you it is not due to a fault with the board, then please follow the steps below…
You have 30 days from the date on which the goods were received to return any item. Please note that returned products must be unused and have all packaging intact.
To return a product, please:
- 1. Email us (email address: email@example.com) explaining the reason for returning the product. Please use the email address that you entered on our site when purchasing your Swell Hunter product(s) and order number.
- 2. Repackage your products. Please also print off and enclose the email that you sent to us in step 1, just so we know who the return is from.
- 3. Return via your preferred method. Please ensure that you use a tracked service and the package is insured to the value paid, to ensure that the product is returned to us safely, so we can issue a refund as quickly as possible.
Returns are normally processed within 10 working days, once the returned products have been received at our premises.
Swell Hunter will then issue a full refund, except in the rare event that an item is returned to us in an unsuitable condition. In such cases, Swell Hunter reserves the right not to refund the item and will arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.